Address for contact:
ENERGO-PRO Sales AD
Varna Towers, Tower G
258 Vladislav Varnenchik Blvd
ENERGO-PRO Sales AD holds the following licenses issued by the Energy and Water Regulatory Commission under the Energy Act:
License No. L–139–11/13.08.2004 for supply of electricity by a final supplier on a separate territory, including rights and obligations for the activity "coordinator of a balancing group". The territory of the license is nearly 30,000 sq. km and covers 9 administrative districts in Northeastern Bulgaria – Varna, Veliko Tarnovo, Gabrovo, Dobrich, Razgrad, Ruse, Silistra, Targovishte and Shumen.
As a final supplier, ENERGO-PRO Sales AD supplies electricity to household and non-household customers, whose sites are connected to the electricity distribution network at low voltage level, when these customers have not selected another supplier. According to the Act for amendment and supplement of the Energy Act (prom. SG, No. 57 of 26.06.2020) as of 01.10.2020 under the license for supply of electricity by a final supplier the company will have the right to supply only sites of residential customers who have not selected another supplier.
License No. L–410–17/01.07.2013 for supply of electricity by a supplier of last resort on a separate territory, including rights and obligations for the activity "coordinator of a balancing group". The territory of the license coincides with that of the license for supply of electricity by the final supplier. As a supplier of last resort, the company provides electricity to:
(1) customers, whose sites are connected to the electricity distribution network at medium voltage level, until their selection of another supplier;
(2) customers who have been left without a supplier on the electricity market at freely negotiated prices.
License No. L–521–15/08.05.2020 for trade in electricity, including rights and obligations for the activity "coordinator of a balancing group". The company has the right to carry out the activity under the license on the whole territory of the Republic of Bulgaria.
By virtue the license, the company has the right to supply customers in the electricity market at freely negotiated prices (free market). In addition, as a vendor, the company has an obligation under the Act for amendment and supplement of the Energy Act (prom. SG, No. 57 of 26.06.2020) to ensure the supply of electricity to non-residential customers who have not concluded a contract with a supplier on the free market until 30.09.2020. The supply of electricity in these cases will be based on a type contract approved by the EWRC, with a term from 01.10.2020 to 30.06.2021.
Over the years, the company has continuously invested in improving the quality of service to its customers to maintain good long-term business relationships with them. In response to their growing demands, as well as to provide fast and correct service, the company established 12 customer service centres and introduced a 24/7 call centre with a single number 0700 800 61. In addition, on the company's website www.energo-pro-sales.bg customers have the opportunity to be informed about the changes in the electricity market, as well as current products, services and campaigns of ENERGO-PRO Sales AD.
The company relies on its many years of experience and expertise, not only for the stable supply of electricity, but also for effective communication to its customers. In this regard, ENERGO-PRO Sales AD commits to proactively inform its customers about all innovations related to the energy market – from advice on efficient use of electricity and environmental protection to personal solutions for each business. Thus the company improves its activity and increases the quality of the provided services, so that at any moment to be a reliable and competent partner for its customers.